A few useful answers.
Answers about starting YousrERP, trials, setup, data migration, customization and secure payments.
What does YousrERP include?
YousrERP connects accounting, invoicing, sales, customers, purchasing, suppliers, inventory, warehouses, projects, assets and reports. Every package includes these everyday business tools. Extra apps and hands-on services depend on your package.
Why do I land in an account portal first?
Your account portal is where you manage your subscription, billing and support. Your ERP software runs in a separate workspace, prepared after you activate a trial or paid subscription. The portal shows its status and the link to open it when ready. Workspace preparation and setting up your business data are separate steps.
When does the trial start?
The free trial lasts seven days from activation, once per account. You do not need a card to start an eligible trial, and you can choose Pay now instead. Included consultant services begin with a paid subscription. You can explore the software before deciding to pay.
Which package should I choose?
Start suits self-guided setup. Grow is our recommended starting point: it adds HR and leave, ZATCA integration with a setup review, standard initial setup and practical handover. Scale adds assisted manufacturing setup, agreed team-workflow training and starter data-import help. Enterprise is a tailored offer for multi-branch setup, multiple entities and specialist requirements. See the package comparison for the current scope and price.
What support is included?
Every package includes chat and ticket support, with different response priorities. Grow also includes 30 minutes of scheduled calls or screen sharing each month; Scale includes two hours. These session allowances do not limit chat or ticket support. Contact support to arrange a session. Manuals, videos, guided tours and FAQs are available to everyone.
Can YousrERP be customized?
Yes. We first review standard settings and apps. Scale includes two separate hours of small, agreed customization work each month, such as reports, print formats or workflow adjustments. These are separate from call and screen-sharing time. Unused customization hours expire monthly and cannot be accumulated. Larger changes, integrations and work outside the included scope are quoted separately.
Can you help move data from my old system?
Yes, within an agreed scope. Scale includes help with a starter import of agreed customer, supplier and item lists. Historical transactions, opening balances and larger migrations need a separate assessment and quotation. Enterprise can include a broader migration plan. We will agree a secure way to share your files.
Can one subscription cover multiple VAT entities?
Start, Grow and Scale each cover one VAT entity. For multiple entities, multi-branch setup or a more complex rollout, contact our Enterprise team. We agree the setup, apps, support and customization scope before work begins.